# Frequently asked questions

Short answers, organised by topic.

## The Mesh and the QR code

### What does the QR code contain?

Your Mesh address, never a store address. That is why it stays valid when the destination changes.

### Which addresses can I add?

Official App Store, Google Play and AppGallery pages, plus public TestFlight links and official Google Play tests. One address per store.

### Can I change a Mesh address?

No. It never changes and is never assigned to another Mesh, even after deletion.

## Your visitors

### What does a visitor on a computer see?

The Choose a store page, with your destinations and a QR code to scan with their phone.

### What if the store does not open?

Some in-app browsers, such as those in messaging apps, block it from opening. Mesh then offers a help page with the address to copy.

### Does Mesh ask my visitors for data?

No. It asks for neither email nor phone number. It only counts opens by day and platform.

## Mesh Pro and payment

### Does Mesh Pro expire?

No. It stays Pro as long as your account exists. Only the extended statistics stop after 12 months.

### Can I upgrade an existing Mesh to Pro?

Yes. It keeps its address, without a custom name: the name can only be chosen when creating the Mesh.

### How do I pay for Mesh Pro?

Once: CFA 10,000 including tax. Mesh Pro sales start in Côte d’Ivoire. Available payment methods are shown before purchase.

## Your account

### How do I open an account?

By invitation only. You receive a link valid for 7 days, then an email code each time you sign in.

### Can I share my account?

No. An account has one person in charge. Adding members is not available yet.

### Can I delete my account?

Yes, from the console. Your Mesh stop responding and their addresses are never reassigned.

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