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Frequently asked questions

Short answers, organised by topic.

The Mesh and the QR code

What does the QR code contain?

Your Mesh address, never a store address. That is why it stays valid when the destination changes.

Which addresses can I add?

Official App Store, Google Play and AppGallery pages, plus public TestFlight links and official Google Play tests. One address per store.

Can I change a Mesh address?

No. It never changes and is never assigned to another Mesh, even after deletion.

Your visitors

What does a visitor on a computer see?

The Choose a store page, with your destinations and a QR code to scan with their phone.

What if the store does not open?

Some in-app browsers, such as those in messaging apps, block it from opening. Mesh then offers a help page with the address to copy.

Does Mesh ask my visitors for data?

No. It asks for neither email nor phone number. It only counts opens by day and platform.

Mesh Pro and payment

Does Mesh Pro expire?

No. It stays Pro as long as your account exists. Only the extended statistics stop after 12 months.

Can I upgrade an existing Mesh to Pro?

Yes. It keeps its address, without a custom name: the name can only be chosen when creating the Mesh.

How do I pay for Mesh Pro?

Once: €15 including tax. The pilot is open to you. Mesh Pro sales in your country will be available later, by payment card.

Your account

How do I open an account?

By invitation only. You receive a link valid for 7 days, then an email code each time you sign in.

Can I share my account?

No. An account has one person in charge. Adding members is not available yet.

Can I delete my account?

Yes, from the console. Your Mesh stop responding and their addresses are never reassigned.

Didn’t find your answer?

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